Responsible Gaming Guidelines at heibaj
Enjoy the entertainment, stay within your limits. heibaj always puts your safety and mental wellbeing first.
Gaming is Entertainment — Not an Addiction
heibaj is a trusted online gaming platform in Bangladesh. We believe responsible gaming brings people joy — but when gaming goes beyond habit, it can have a negative impact on life. That is why we encourage every player to stay aware and take the right steps.
On this page you will learn how to use heibaj's responsible gaming tools — such as deposit limits, time-out, and self-exclusion — which keep your gaming experience safe and in control.
Gaming should only be a form of entertainment. There is no guarantee of winning in any game — every round depends on chance. So always play within your means and stay away from the temptation to bet more in order to recover lost money.
Remember: Gaming is always for entertainment — not as a source of income. Never bet more than you can afford to lose. If you feel you have a problem, contact us right away.
Keep in mind: Past results do not guarantee future results. Every game is independent and outcomes are completely random.
Responsible Gaming Protection Tools
heibaj provides you with several effective tools to keep your gaming experience in your own control.
Deposit Limit
You can set a deposit limit on a daily, weekly, or monthly basis. Once a limit is set it takes effect immediately, and a cooling-off period applies before it can be raised. This helps you stay within your budget.
Time-Out Break
Use the time-out feature when you need a temporary break. You can suspend your account temporarily for anywhere from 24 hours to 30 days. During this time, logging in or playing any game will be completely blocked.
Self-Exclusion
If you feel that gaming is going beyond your control, choose self-exclusion. This gives you the option to close your account for 6 months or permanently. Contact our live chat to activate this feature.
Loss Limit
Set a limit in advance on how much you can lose within a specific period. Once the loss limit is reached, no more bets can be placed during that period. This tool protects you from financial harm.
Reality Check Reminder
At set intervals you will be reminded how long you have been playing and how much you have won or lost. These regular reminders help keep you aware and take a break at the right time.
24/7 Support
If you want to talk about a gaming problem, our 24/7 Bengali live chat support is always ready. Our trained support team will help you take the right steps with care and understanding.
How to Activate Protection Tools
Activate protection tools on your gaming account in just a few simple steps.
Log In to Your Account
Log in to your heibaj account and go to your profile settings from the top menu.
Find the Responsible Gaming Section
Look for the "Responsible Gaming" option in your profile settings. All protection tools are available here in one place.
Set Your Preferred Limits
Deposit limit, loss limit, or session time limit — set whatever you need and save it.
Contact Support Directly If You Have a Problem
Contact our live chat to activate urgent tools such as self-exclusion or time-out — we will take action immediately.
Gaming Limits Summary
| Protection Tool | Duration | Takes Effect |
|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Instant |
| Loss Limit | Daily / Weekly | Instant |
| Time-Out | 24 Hours – 30 Days | Instant |
| Self-Exclusion | 6 Months – Permanent | Instant |
| Reality Check | 30 Minutes / 1 Hour | Instant |
Assess Yourself
Read the questions below. If the answer to more than one question is "yes", it is time to reconsider your gaming habits.
- Do you bet more to recover money you have lost?
- Do you feel restless when you try to stop gaming?
- Do you lie to family or friends about your gaming?
- Have you spent money meant for bills or urgent expenses on gaming?
- Is gaming affecting your work or studies?
- Do you feel tired during the day because you stayed up late playing games?
If You Need Help
Admitting a problem on your own is the most courageous thing to do. If you answered "yes" to any of the questions above, take action now without delay.
Chat in Bengali on heibaj's 24/7 live chat or write to us at: [email protected]
All your conversations are kept completely confidential.
Core Principles of Responsible Gaming
Healthy Gaming Habits
Responsible gaming means playing with the right mindset. See gaming as a source of fun. Whenever you feel gaming is taking up too much of your attention and time, take a break. Spend time with family and friends, and pursue your hobbies.
- Bet within your means
- Set a fixed budget
- Take regular breaks
Warning Signs
Problematic gaming grows gradually. Financial pressure, strained relationships, or mental restlessness are warning signs. If these symptoms appear, use heibaj's protection tools and seek professional help if needed.
- Avoid betting beyond your income
- Do not chase losses
- Do not play on borrowed money
Family Protection
Be careful that minors cannot access your account. Keep your login details secure and use a password on your device. Have open conversations about gaming in your home environment.
Safe and Fair Gaming
heibaj ensures safe and fair gaming. Your personal and financial information is protected by SSL encryption. All our games use verified random number generators (RNG) to ensure fair play.
Responsible Gaming FAQ
Answers to the most common questions are provided below.
Enjoy Responsibly
Have a safe and secure gaming experience at heibaj — all our tools are here for you.