heibaj Privacy Policy
Your personal information at heibaj is stored with the highest level of security. This policy clearly explains how we collect, use, and protect your data.
heibaj is a trusted online gaming platform in Bangladesh. We place the highest importance on our users' privacy. This privacy policy ("Policy") describes how heibaj collects, stores, uses, and protects your personal information. By using our website heibaj.cam, you consent to the data processing practices described in this policy.
Types and Scope of Collected Information
We collect various types of information during registration and use of heibaj's services. A detailed description of the collected information is provided below:
Personal Identity Information
We collect the following information for account creation and verification:
- Full name (in Bengali or English)
- Date of birth (for age verification — minimum 21 years)
- National ID number or passport details
- Email address
- Mobile number
- Residential address
Financial Transaction Information
We collect the following for secure payment processing and fraud prevention:
- bKash, Nagad, Rocket, or Upay account details
- Bank account details (where applicable)
- Deposit and withdrawal history
- Transaction amounts and dates
- Payment reference numbers
Gaming Activity Information
We record the following to improve service quality and ensure responsible gaming:
- Game history and statistics
- Bet amounts and results
- Bonus usage records
- Session duration and activity
- Favourite games and preferences
Technical and Browser Information
Information automatically collected for security and technical support:
- IP address and device identifier
- Browser type and version
- Operating system information
- Cookie and session data
- Page visit logs and timestamps
Purpose and Basis of Data Use
heibaj uses your personal information only for specific, legitimate purposes. Each purpose is described in detail below:
2.1 Account Management and Identity Verification
We use your information to complete your registration, verify your identity, and keep your account secure. Age verification is part of a legal obligation — we ensure that only individuals aged 21 or above can hold an account on heibaj.
2.2 Financial Transaction Processing
Your payment information is required to process deposits (minimum ৳100) and withdrawals (minimum ৳800) securely. This information is used to verify transactions made via bKash, Nagad, Rocket, Upay, and bank transfer. We always process withdrawals within 1 hour and ensure secure transactions.
2.3 Customer Support
Our 24/7 Bengali live chat support team needs access to your account and transaction information to resolve your issues quickly. Support communication history is used to improve service quality.
2.4 Ensuring Responsible Gaming
By analysing gaming behaviour, we identify potentially problematic gaming patterns and provide necessary support. This is entirely for the well-being of users and not for any commercial purpose.
2.5 Security and Fraud Prevention
We monitor technical and transaction data to prevent unauthorised access, fraudulent activity, and money laundering. Your information is protected through SSL encryption and advanced security measures.
2.6 Service Improvement and Personalisation
By analysing your preferences and gaming patterns, we provide more relevant game recommendations, bonus offers, and a personalised experience. This analysis is based on aggregated data.
Data Storage and Security Measures
Data Retention Period
All personal information is retained for as long as your account is active. Even after an account is closed, information may be kept for a specified period to meet legal obligations, resolve disputes, and fulfil regulatory requirements. Financial transaction records are retained for a particularly extended period.
Technical Security
heibaj has implemented industry-standard technical measures to protect your information:
- 256-bit SSL/TLS encryption — for all data transfers
- Encrypted database — to protect stored information
- Two-Factor Authentication
- Regular security audits and vulnerability testing
- Firewall and intrusion detection systems
- Automated suspicious activity detection
Security Commitment
Your information at heibaj:
- Is always encrypted
- Is never sold to third parties
- Is not shared unnecessarily
- Is stored on secure servers
- Is backed up regularly
Protected by SSL Encryption
Data Sharing and Disclosure Policy
4.1 Service Provider Partners
We share limited information with payment gateways, technology service providers, and game software suppliers. These partners may only use the information to provide specific services, and strict confidentiality agreements are in place with them. Pragmatic Play, Spribe, JILI, PG Soft, and other game providers operate as software partners.
4.2 Legal Obligations
We may be required to provide information to authorities in response to a court order, government investigation, or legal process. In such circumstances, heibaj provides only the minimum information necessary to meet the legal requirement.
4.3 Fraud and Crime Prevention
If cooperation with the relevant authorities is required in an investigation into money laundering, fraud, or any other illegal activity, we may share relevant information. This is essential for the protection of all users.
4.4 Business Transfer
In the event of a future business merger, acquisition, or asset transfer, user information may be transferred. In such circumstances, we will notify users in advance, and the new party will also be bound by this privacy policy.
Cookie Usage Policy
Cookies are used on the heibaj website to improve your experience. Cookies are small text files stored in your browser that make your visit more convenient.
Essential Cookies
These cookies are essential for the basic operation of the website. They are used for login sessions, security tokens, and saving preferences.
Analytical Cookies
Used to understand how users interact with the site. This information helps improve the quality and performance of the site.
Personalisation Cookies
These cookies are used to remember your language preference, favourite games, and other settings.
Security Cookies
Security cookies are used to detect fraudulent activity and keep your account secure.
Cookie Controls
You can control or disable cookies through your browser settings. Please note that disabling essential cookies may affect some important functionality of the site. Options to change cookie settings are available in Google Chrome, Mozilla Firefox, Microsoft Edge, and other browsers.
Your Rights and Controls
heibaj believes that every user should have complete control over their own personal information. Your rights are described below:
Right to Access
You can request a copy of the information heibaj holds about you at any time. We will provide the information to you within 30 working days.
Right to Rectification
If any of your information is incorrect or incomplete, you can request a correction. We will update the information as quickly as possible.
Right to Erasure
In certain circumstances, you can request that your personal information be deleted. However, some information may need to be retained due to legal obligations.
Right to Object to Processing
You can object to the processing of your information for marketing communications or other specific purposes. We will respect your decision.
Right to Data Portability
You can receive your personal information in a common, machine-readable format. You can then transfer this information to another service.
Right to Restrict Processing
In certain circumstances, you can request that the processing of your information be temporarily suspended.
How to Exercise Your Rights
To exercise any of the above rights, contact us via our 24/7 live chat or by email at [email protected]. When making a request, clearly state your account details and what kind of assistance you need.
Protection of Minors and Age Verification
Age Limit Policy
heibaj strictly follows a 21+ age policy. Our services are for adults aged 21 or above only. We verify age at registration, and if at any point evidence is found that a user is under 21, the relevant account will be immediately closed and all information will be securely deleted.
We never knowingly collect or store information from anyone under the age of 21. If you are aware that a minor has created an account on heibaj, please notify us immediately at [email protected].
Policy Changes and Updates
Change Process
heibaj may update this privacy policy from time to time. For any significant changes, we will notify our users by email or by sending a notification within the site. If you do not agree to the updated policy, you may stop using the relevant services. Continued use of the services after any changes will be taken as your agreement to the new policy.
Previous Versions
If you need a previous version of this Privacy Policy, please contact us at [email protected]. We can provide you with a copy of the earlier version from our archive.
Contact & Support
If you have any questions, concerns, or complaints about this Privacy Policy, please get in touch with us. heibaj's data protection team is ready to answer all your questions.
Live Chat Support
Ask us any privacy-related questions directly through our 24/7 Bengali live chat support. Our team provides instant assistance in Bengali. For privacy-related requests, please mention the subject "Data Protection".
Email Contact
For formal requests and complaints regarding the Privacy Policy, please email us:
For data access or deletion requests, write "Privacy Request" in the subject line.
Related Pages
Visit the pages below to learn more about heibaj:
- Terms & Conditions — Full terms of service use
- Responsible Gaming — Safe and responsible gaming guidelines
- About Us — heibaj's identity and mission
- FAQ — Answers to common questions